Video Visit Quick Guide
For your video visit you will need:
- An Apple or Android smartphone or tablet, which is recommended for the best experience OR
- A computer with camera, speakers, and microphone will also work
- A MyChart account, login, and password for yourself or minor child. For assistance in obtaining a MyChart account, please contact your provider’s office.
Step 1 – Prepare for your visit:
- Access the video visit using the MyChart and Zoom Apps (smartphone or tablet). Both will require a one-time install to your device:
- To download the MyChart app to your device, search “MyChart” in the App Store or Google PlayStore. Check that you can log into the app using your MyChart login and password.
- To download the Zoom app to your device, search “Zoom” in the App Store or Google PlayStore.*There is no need to create a Zoom account and no charge for the Zoom App*
- Ensure you will be in Connecticut or a state in which your provider is licensed at the time of your video visit. Please contact your provider if you will not be in Connecticut to verify your eligibility.
- Ensure you will be in a private location with reliable Wi-Fi or LTE at the time of your video visit.
- For information on a video visit that includes an American Sign Language interpreter, use the ASL and Video Visit Tip Sheet
Step 2 – The day before your video visit:
- Complete the eCheck-in process by opening MyChart, logging in, and choosing the video visit appointment. Select “eCheck-in.”
- Verify your personal information and complete all sections, tapping “Continue” to progress. You will be required to sign any outstanding documents, including your telehealth consent. Click submit. You’ll receive a message that your eCheck-in is complete.
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Helpful hints
- Turn on your microphone and speakers
- Turn up your volume
- Turn off your Bluetooth (unless using for medical device)
- Ask your provider about including an interpreter in your visit
Step 3 – At least 15 minutes before your video visit:
- Navigate to your video visit appointment.
- Select “Begin Visit” in MyChart.
- If prompted open in Zoom. You may see a “Waiting for host to start this meeting” message. If you get this message, you are in a virtual waiting room and need to wait for the provider to join and admit you into the video visit.
- Allow access to your microphone and camera and select “Join with Video” in Zoom.
- Once the meeting is joined, select “Wifi or Cellular Data”
- Once your provider joins, options are available to leave the meeting, mute/unmute sound, and in-call chat.
Note: If you hit “Leave the Meeting” by mistake, navigate back to MyChart and select “Begin Visit” to access the visit.
For assistance, call our patient support team: 475-246-8041
*Please note: These instructions do not apply to any non-scheduled video visit with your clinician